You send an email to the corporate email and cc the company's CEO. You get an immediate response back, but not from either of the email addresses you sent the email to, but from the legal team. They advised that speaking on anything within SoulNote would be a violation of the EULA and NDA you signed. They advised that DeepCalm is an AI and they are prone to hallucination, and whatever it said would not stand up in court. To end it, the email apologized and offered a “Special Offer” as compensation for issues, but it can only be redeemed in the application.